AI chatbots for WhatsApp, Instagram, and Facebook Messenger.
Desked.ai is a multi-tenant AI chatbot management platform for businesses in Malaysia and Southeast Asia. We help companies automate first-line customer conversations across messaging channels, while keeping human agents in the loop for escalations.
What we do
Multi-channel inbox
A unified view of every customer conversation across WhatsApp, Instagram, and Facebook Messenger — one thread per customer, no switching tabs.
AI responses with your voice
Each client configures their own AI persona, knowledge base, product catalogue, and objection playbook. The bot replies in the client's tone, grounded in their data.
Human handoff, built in
When the AI isn't sure or the customer asks, a human agent takes over instantly. Handback restores context so the AI picks up where the human left off.
Customer relationship management
Conversations auto-populate customer records with intent, sentiment, and label history — ready for follow-ups and segmentation.
Tenant-scoped data isolation
Every client's data sits behind strict row-level security. No cross-tenant queries, no shared inboxes — each business owns its own lane.
Analytics and escalation rules
Per-client dashboards show resolution rate, average reply time, and AI vs human share. Custom escalation rules trigger on keywords, sentiment, or timeouts.
Who we are
Desked.ai is operated as an internal tooling platform. Our team onboards business clients, configures their AI chatbot, and supports them as they move from manual WhatsApp to AI-assisted conversations. The platform is designed to comply with Malaysia's Personal Data Protection Act (PDPA) and Meta's WhatsApp Business Platform policies.
For business enquiries, partnerships, or client onboarding, reach us at hello@desked.ai. For privacy-related matters, please use privacy@desked.ai.